Please note that cancellations have to be made within a maximum 24 hours of placing an order. Send us an email to and specify the Order Number within 24 hours of placing your order. However, cancellation of an order will not be accepted if the order has been processed. For cancelling your order, a cancellation fee of 10% on the invoice value will be charged and the balance amount will be refunded. The customer agrees that the company’s decision is final in accepting or denying the cancellation request.

In the event that your order is cancelled or refused, you shall receive an email confirmation stating same. Additionally, if your order is refused or cancelled following payment, reimbursement will be done within 10 working days. Please note that the sale of discounted items is non-returnable and non-refundable.

Once the order is cancelled, Buy Chai will process the refund based on your choice mode of refund.

In this case, the money will be debited back to your account. This typically takes about 7-10 working days.

Orders placed with Buy Chai must be cancelled before the tea has been processed for dispatch or within 24 hours of placing the order. Unfortunately, once the tea has been dispatched from our fulfillment center, it will not be possible for us to cancel the order under any circumstances.

Ensuring that our customers get only the highest quality teas is a top priority for us at Buy Chai! However, if you think we’ve messed up somewhere- with the quality or with quantity or contents of your order, all you need to do is reach out to our customer support by dropping an email to We’ll be glad to help you out with the best possible solution, including refunding your money back.

We pride ourselves for bringing to you the freshest tea there is. And tea, just like any other vegetable or fruit, is perishable. We consider returned goods, compromised in freshness. So Buy Chai doesn’t do returns.

Instead, please write to us at; we promise to do whatever we can to resolve the issue. In the end, your satisfaction is what matters to us.